InterServer Review

in depth interserver hosting review

November 28, 2023

Welcome to the professional review of InterServer, a leading web hosting provider. This comprehensive assessment will delve into the hosting management, performance, security, customer support, and alternatives offered by InterServer.

With a focus on delivering a seamless experience, InterServer boasts simplified management of hosting accounts and domains, a user-friendly interface, and robust security features. Additionally, their reliable performance with 99.99% uptime and impressive website loading time have positioned them as a competitive option in the hosting market.

Coupled with 24/7 customer support and affordable pricing starting at $2.50 per month, InterServer presents a compelling hosting solution.

Join us as we explore the features and benefits of InterServer, providing an informed perspective for your hosting needs.

Key Takeaways

  • InterServer offers a well-organized and intuitive cPanel interface for seamless hosting management.
  • InterServer maintains an impressive 99.99% uptime, exceeding its guarantee.
  • InterServer offers a comprehensive security suite, including DDoS protection, free SSL certificates, and weekly backups.
  • InterServer provides 24/7 customer support through various communication channels.

Hosting Management

Using a well-organized and intuitive cPanel interface, InterServer simplifies hosting management for users, allowing for seamless domain management, webmail account creation, and WordPress installation. In the competitive web hosting industry, efficient hosting management is crucial for businesses and individuals alike. InterServer offers a range of hosting options, including VPS and dedicated servers, each requiring robust management capabilities. The use of cPanel, a widely-recognized control panel, provides users with the tools needed to effectively manage their hosting accounts and domains.

InterServer's cPanel interface, while functional, could benefit from an updated design to enhance the user experience. However, the platform's beginner-friendly approach and comprehensive knowledge base contribute to making the control panel easy to navigate. Additionally, the availability of tutorials and explanations within the interface aids users in understanding and utilizing the hosting management tools effectively.

Furthermore, InterServer's support for WordPress installation through the Softaculous installer streamlines the process, enabling users to set up their websites with ease. This aligns with the company's commitment to providing accessible and user-friendly hosting management solutions, supported by their customer service team for any additional assistance required.


InterServer's performance across various metrics demonstrates a consistent level of reliability and speed, essential for meeting the demands of web hosting. The hosting provider exceeds its uptime guarantee, maintaining an impressive 99.99% uptime, which is crucial for ensuring the continuous availability of websites.

Additionally, the server response time, averaging at 662ms, provides a satisfactory user experience, while the loading time for an empty WordPress website, clocking in at 0.9 seconds from the US, meets Google's recommended loading time, ensuring optimal site performance.

Furthermore, InterServer's speeds in the US are acceptable, and with optimizations, they have the potential to be even faster, enhancing the overall user experience.

The performance of a web server is a critical factor in determining the success of a website or online application. With InterServer's strong performance metrics, users can expect reliable and fast hosting services, ultimately contributing to a positive user experience and potentially higher search engine rankings.

Moving forward, it is essential to delve into InterServer's robust security features to provide a comprehensive understanding of its offerings.


With a comprehensive security suite and additional measures, InterServer ensures a robust and reliable safeguarding of websites and online data. The hosting provider offers a range of security features to protect its customers' websites and data from various threats. These include DDoS protection through integration with Cloudflare, free SSL certificates for secure communication, and weekly backups stored on remote servers. Additionally, InterServer's native security suite, Intershield Security, provides automatic virus scanning, machine-learning firewall, web attack blocking, and an in-house malware database. Moreover, the Inter-Insurance package investigates and restores websites infected or hacked, further enhancing the security measures provided by InterServer. The hosting provider's commitment to security is also evident in its data centers, which are designed to ensure physical security and resilience against potential threats. Customers can have peace of mind knowing that InterServer prioritizes the security of their online assets.

Security Features Description
DDoS Protection Integration with Cloudflare for protection against DDoS attacks
SSL Certificates Free SSL certificates provided for secure communication
Data Center Security Physical security and resilience measures implemented in data centers
Intershield Security Native security suite offering automatic virus scanning, firewall, and malware database
Customer Support Inter-Insurance package for investigating and restoring hacked or infected websites, providing added security

Customer Support

An essential aspect of InterServer's services is the provision of 24/7 customer support through various communication channels. InterServer offers unlimited customer support, ensuring exceptional client care for all users.

The dedicated customer support team at InterServer is renowned for its best efforts in addressing customer queries and issues promptly. The response time for live chat support is commendable, with wait times usually kept to a minimum, up to 10 minutes. Additionally, ticket support is available for those seeking more comprehensive assistance, with responses typically received within an hour.

While some variability in the helpfulness of the support agents exists, the overall customer support experience at InterServer is efficient and reliable. Email and Messenger support options further enhance the customer support experience, providing alternatives for users to connect with InterServer's support team.

InterServer's commitment to providing top-notch customer support is evident, making it a standout feature for InterServer customers.

Moving forward, let's delve into the alternatives to InterServer's services.


After considering InterServer's customer support, it is important to explore the available alternatives that offer comparable services and features. When looking for hosting providers, it's essential to consider various factors such as shared web hosting, Cloud VPS, WordPress hosting, free SSL, VPS hosting, affordable plans, and user-friendly control panels. Here are some alternatives to InterServer that provide a range of hosting options and features:

Hosting Provider Key Features Suitable for
HostGator Shared, VPS, dedicated hosting; user-friendly control panel; 24/7 customer support Small to large websites
Bluehost Easy WordPress installation; free domain registration; 24/7 customer support Beginners, small to medium-sized websites
SiteGround Excellent customer support; fast loading times; security features Users seeking performance and security

These alternatives offer a variety of hosting options and features, making them suitable for different website needs. Whether you're looking for affordability, easy WordPress integration, or top-notch customer support, these alternatives provide compelling options for hosting your website.

Frequently Asked Questions

Is Interserver Good Hosting?

Based on customer reviews, server performance, and technical support, InterServer proves to be a reliable hosting choice. Its competitive pricing plans offer extensive security features, control panel options, and data backup, ensuring a secure and seamless hosting experience.

Additionally, InterServer's scalable options and efficient website migration services make it a preferred choice. With robust email hosting and responsive support, InterServer stands out as a good hosting solution for individuals and businesses alike.

Who Owns Interserver?

Interserver's history spans back to its founding in 1999 by John Quaglieri and Michael Lavrik. Currently, the company is privately owned and operated by the same founders, reflecting their hands-on involvement and commitment to the business.

Their ownership ensures a dedicated and focused approach to providing hosting solutions. The founders' active role in steering the company's development and maintaining a customer-centric approach underscores Interserver's future plans, customer satisfaction, and growth potential in a competitive market.

What Is the Money Back Guarantee for Interserver?

InterServer's money-back guarantee is a testament to their commitment to customer satisfaction and confidence in the quality of their hosting services.

This 30-day refund policy allows customers to test the reliability and performance of the hosting services risk-free. If unsatisfied, customers can request a full refund within the first 30 days, showcasing InterServer's dedication to service quality and assurance.

This guarantee also reflects their strong support response and technical assistance for a positive customer experience.

What Is the Uptime Guarantee for Interserver?

How reliable is InterServer's uptime performance?

InterServer guarantees a 99.9% uptime for its hosting services.

Long-term monitoring consistently shows a 99.99% uptime, exceeding the official SLA guarantee.

This high availability reflects the server stability and reliability, with minimal downtime incidents.

Uptime statistics and tracking demonstrate InterServer's commitment to providing a network with exceptional uptime performance, ensuring a dependable hosting service for its customers.


In conclusion, InterServer provides a reliable and user-friendly hosting solution with simplified management, impressive performance, robust security features, and 24/7 customer support.

The hosting service offers a 99.99% uptime and impressive website loading time, ensuring a seamless experience for website management.

With affordable pricing starting at $2.50 per month and additional features like free domain registration and website migration, InterServer is a compelling option for individuals and businesses.

Notably, InterServer's 30-day money-back guarantee reflects their confidence in their service.

You May Also Like…

Cloudways Review

Cloudways Review

In the realm of web hosting, Cloudways stands out as a robust and cost-effective solution for individuals and...

Godaddy Vs IONOS Vs Namecheap

Godaddy Vs IONOS Vs Namecheap

When considering web hosting and domain registration services, the choice between Godaddy, IONOS, and...